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Online Support
Online Support and FAQ

We believe in offering all our customers old and new the very best service at all times. Our unique 'online support' has been designed to help you find answers to some of the more 'commonly asked questions' that we receive and is available 24 hours a day, 7 days a week.

Simply select a category to view the questions, then select a question to view the answer. If you do not see a question then you can use our "ask a new question" facility and submit your question for a member of our team to get back to you.

This facility is particularly useful when we are closed and you need to ask a question, as we can view the question from anywhere we have Internet access.

"We strive to respond to all questions within 24 hours, and do our utmost to ensure that you receive our quickest response at all times of the year".



Please submit your question.

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Our Ask the Expert feature has been developed with the intention of providing expert one-to-one advice to our customers. The information we supply will be accurate to the best of our knowledge but we accept no liability for any damage or loss as a result of using our advice. We try to respond to all questions but submitting a question is not a guarantee of a response, nor that the response you receive will resolve any problems you submit.


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